Written by Leah Formosa

Updated on March 7, 2024

grosvenor casino square logo

Grosvenor Casino Review 2024

Grosvenor Casino has firmly cemented its reputation as a trusted and premiere gaming destination. Celebrated for its diverse game assortment, top-tier customer service, and user-friendly platform, it’s a favoured choice for both newcomers and seasoned gaming aficionados. As the digital extension of one of the UK’s largest brick-and-mortar casino chains, its legacy is undeniable – but does it live up to its reputation? Join us as we find out!

Very Good
By PlatinPlay

General Details General Details

Casino Name Grosvenor Casino Languages English
Website Grosvenor Casino Licenses UKGC
Launched 09/2007

Pros and ConsPros and Cons

The Good
  • Integrated casino and sportsbook platform
  • Thousands of casino games across various genres are available
  • Several ongoing fixed promotions to choose from
  • Exclusive live casino games
  • Mobile app available
The Bad
  • Welcome offer doesn’t cater to high roller
  • No third-party verification for SSL and RNG

Game SelectionGame Selection

Live CasinoLive Casino
Game ShowsGame Shows

Game ProvidersGame Providers

1x2 Gaming1x2 Gaming
Elk StudiosElk Studios
Nolimit CityNolimit City
Big Time GamingBig Time Gaming
Hacksaw GamingHacksaw Gaming
Play'n goPlay'n go
Blueprint GamingBlueprint Gaming
High 5 GamingHigh 5 Gaming

customer supportCustomer Support

Telephone 0800 083 1990
Livechat Yes
Email Support support@grosvenorcasinos.com
FAQ Page Yes

Grosvenor Casino Overview 2024 

Launched as an extension of its brick-and-mortar operations which started way back in 1970, Grosvenor Casino is owned by The Rank Group. The online casino opened its digital doors in 2007. 

Operating under license number 57924, granted by the UK Gambling Commission, it offers players a blend of traditional gaming authenticity and modern digital innovation, that includes casino and sportsbook. 

For a detailed breakdown of this platform’s features, strengths, and areas for improvement, join us through the upcoming sections of this comprehensive review.

Grosvenor Casino Bonuses & Promotions 

Grosvenor Casino (pronounced ‘Grove-nor') is well-known for rewarding its players with several bonuses and promotions, making sure both new and returning players have ample reasons to stay engaged. 

To kick things off, their welcome offer is straightforward yet enticing: Deposit £20, and play with a generous £50. This offer comes with favourable 30x wagering requirements. 

Returning players can then take advantage of many fixed and ongoing promotions that cater to both slot and live casino players. For those who enjoy a mix of luck and strategy, the Hi-Lo Daily Prize is a great example. Players are invited to conquer the cards in the Hi-Lo game, making instinctual decisions of “higher” or “lower” with every draw. Successful predictions can net players a variety of prizes, ranging from Free Spins, Slots Bonuses, Live Casino Bonuses, Free Bets, Poker Freeroll Tickets, or even a cash prize of £100. The best part? This game is free to play daily, meaning potential rewards without any deposit. 

Yet perhaps the most enticing of all is their Road to Rewards program. Players are automatically enrolled in this loyalty program and by simply playing, can take advantage of: 

  • Monthly freebies: Once a month, a free giveaway awaits those who’ve visited any Grosvenor Casino in the past 90 days and played online in the last 30. 
  • Weekly deposit bonuses: Players who’ve visited a Grosvenor venue and engaged online in the past month can expect a deposit bonus every week. 
  • Stake and get promotions: If you’ve visited and played online within the past week, you can take advantage of Stake and Get, with a promotion every Monday. 

Grosvenor Casino Bonuses & Promotions Rating 


Grosvenor Casino earns a great rating for its bonuses and promotions thanks to the fact that it offers many exciting deals and games for players. Their Welcome Offer, daily Hi-Lo game, and the Road to Rewards are all great ways to earn extra prizes and bonuses. However, we did dock some points since there are no offers that cater specifically to high rollers. Despite this, their promotions are still very attractive for most players. 

Grosvenor Online Casino Licensing & Security 

At Grosvenor Casinos, player safety and trustworthiness take centre stage, as shown through these features: 

  • License & license number: Grosvenor Casinos is rigorously regulated, ensuring a fair and secure gaming experience. For British players, the casino is licensed and overseen by the Gambling Commission under account number 57924. International players aren’t left in the dark either, with licenses from the Government of Gibraltar under licence numbers RGL 133 and RGL 134. Meanwhile, their land-based casinos are licensed under numbers 614, 33465 & 34161, providing an added layer of credibility. 
  • SSL encryption certificate: Your personal and financial information is safeguarded with top-tier security measures. Grosvenor Casinos employs market-leading security technology ensuring that players have a secure environment to play in. 
  • RNG verified: Reputable casinos like Grosvenor use Random Number Generator (RNG) systems to ensure game fairness. 
  • Responsible gambling tools: Grosvenor takes responsible gambling seriously. Players can access various tools to manage their gambling habits, such as self-assessment, deposit, loss, session, and wagering limits, player history review, self-exclusion options and time alerts to keep track of their gaming sessions. The casino also provides links to resources like BeGambleAware for those needing extra support. 

Grosvenor Online Casino Licensing & Security Rating 


Grosvenor Casinos showcases a strong commitment to player safety and responsible gaming, earning it an excellent rating from our end. With its extensive licenses and robust security measures, players can rest assured of a fair and secure environment. Points were deducted because the casino does not list any third-party verification for its SSL encryption and RNG verification details, but these are minor compared to the robust licensing on this platform.  

Grosvenor Casino Online Payment Methods

Depositing and withdrawing funds at Grosvenor Casino is a breeze thanks to the seamless cashier system and multiple payment options that include card, bank transfer and e-wallets. Let’s take a closer look. 

Grosvenor Casino Deposits  

Payment Method Processing Time Minimum Amount Fees 
Visa/MasterCard Instant £5 None 
PayPal Instant £10 None 
Neteller Instant £5 None 
Skrill Instant £5 None 
Paysafecard Instant £5 None 

Grosvenor Casino Withdrawals 

Payment Method Processing Time Minimum Amount Fees 
Visa/MasterCard 2-5 Business Days £5 None 
PayPal Up to 24 Hours £5 None 
Neteller Up to 24 Hours £5 None 
Skrill Up to 24 Hours £5 None 

Grosvenor Casino Online Payment Methods


Grosvenor Casino provides a comprehensive range of payment options, ensuring the best casino payouts, flexibility and convenience for its players. The instant deposit processing times and relatively quick withdrawal times earn it an excellent rating. The slight point deduction is because there’s always room for more payment options to cater to a broader audience.

grosvenor casino slots

Grosvenor Casino Games and Software 

At Grosvenor Casino, players are treated to a diverse collection of thousands of games, catering to all types of gaming enthusiasts. From the thrill of spinning reels to the suspense of live dealer games, there’s something for everyone. Among the most sought-after categories are slots, table games, and live casino options. Notably, Grosvenor takes pride in its range of new and exclusive slots, which can’t be found anywhere else, giving players a unique gaming experience. 

Grosvenor Casino Slots  

Grosvenor Casino’s slot selection includes hundreds of titles that range from popular classics to innovative new slot releases, all powered by reputable gaming studios. When we checked in, some of the most played titles were: 

Players will also find a selection of exclusive slots like: 

  • Pirates Free Spins Edition  
  • Chilli con Cash 
  • Luck o’ the Rainbow 

The titles span every slot theme and game mechanic imaginable, making Grosvenor an excellent choice for all slot enthusiasts.  

Grosvenor Casino Jackpots  

Grosvenor Casino houses both fixed and progressive jackpot slots, including popular series like the Mega Moolah and Wow Pot suite.  

Live Casino at Grosvenor Casino

Grosvenor Casino’s live casino selection is truly exceptional – featuring both games from renowned providers like Evolution Gaming and Pragmatic Play, as well as a selection of exclusive live casino games operated by Grosvenor Casino itself. Some of the options include:  

  • Live Blackjack 
  • Live Roulette  
  • Live Baccarat  
  • Live Poker 

The tables themselves come with various variant options and a wide range of bet minimums, meaning there’s an option to suit all playing styles and budgets. 

Table Games at Grosvenor Casino

Players who prefer a more laid-back approach to table gameplay can opt for table games, including:  

Similar to the live casino selection, there are several variants for each game type, as well as many niche games. 

Grosvenor Casino Sportsbook 

Aside from a well-established casino platform, Grosvenor also gives sports bettors the option to bet on their favourite sports games, with hundreds of sports matches to choose from, like: 

  • Horse racing
  • Football 
  • Golf 
  • Tennis  
  • Basketball 
  • E-sports 

Players will find favourable odds on sports betting as well as a couple of ongoing promotions, including cashback offers and free bets. 

Additional Games at Grosvenor Casino

Grosvenor Casino also houses a modest selection of bingo games, scratchcard games, crash games and slingo. 

Grosvenor Casino Game Providers 

Grosvenor Casino houses games from several providers including renowned studios like Pragmatic Play, IGT, NetEnt and Evolution Gaming

Grosvenor Casino Games and Software Rating 


Given the breadth and quality of gaming options, combined with the credibility of top-tier software providers, Grosvenor Casino ranks high in the online casino landscape.  

Grosvenor Casino Customer Support  

In the dynamic world of online casinos, effective customer support is paramount, and Grosvenor Casino takes this to heart. Players can rely on several methods to get support, including:  

  • Live chat: This is often the go-to for many players and for a good reason. It offers instant connectivity to a support agent. Grosvenor Casino’s live chat feature is available 24/7, ensuring players receive assistance anytime they need it. 
  • Email support: For more detailed inquiries or if one prefers written correspondence, the email support option is available. Responses are typically swift, with most concerns addressed within a few hours. 
  • FAQ section: Before reaching out, players can explore the comprehensive FAQ section. It covers a wide range of topics, from account management, deposits and withdrawals, to game-specific queries. 

The casino’s commitment to ensuring a smooth player experience is evident in its efficient and friendly customer support service. Whether you’re a newbie seeking guidance or a regular with a query, their team is readily available to assist. 

Grosvenor Casino Customer Support  Rating 


Grosvenor Casino offers an excellent customer support service that is both diverse in options and effective in addressing concerns. Their team’s readiness to assist at any time is commendable. The slight deduction stems from the inherent challenges of managing such a large player base, leading to occasional wait times. However, the overall service is top-notch, ensuring players are well taken care of. 

Grosvenor Casino User Experience  

Navigating through Grosvenor Casino’s online platform is a treat for both novice and seasoned players. The design exudes a sense of luxury and professionalism, echoing the feel of their brick-and-mortar establishments. Crisp graphics and intuitive layouts ensure that even newcomers can easily find their way around. 

Menus are thoughtfully organised, allowing players to swiftly jump between game categories or access essential features. Loading times are quick, and games run smoothly without hitches, even during peak times. Furthermore, the platform is fully responsive, ensuring a seamless experience across all devices, be it desktops, tablets, or mobiles. 

One of the hallmarks of great user experience is the minimal time spent looking for information or features, and on this front, Grosvenor Casino excels. From signing up, depositing, and playing casino games, to withdrawing winnings, every step is straightforward and hassle-free. 

Grosvenor Casino User Experience Rating 


Grosvenor Casino’s online platform offers a near-perfect user experience. The design is sleek and functional, ensuring players can enjoy their games without unnecessary distractions or difficulties. A minor deduction stems from the ever-present potential for improvements and additions. However, as it stands, players are in for a top-tier navigational experience. 

Grosvenor Casino Mobile Experience 

In today’s digital age, the ability to play on the go is a necessity, and Grosvenor Casino recognises this. Offering players a seamless mobile experience through both its mobile-responsive website and its dedicated casino app, Grosvenor ensures that gaming enthusiasts can enjoy their favourite games, wherever they are. 

The mobile-responsive website of Grosvenor Casino retains all the visual appeal and functionality of its desktop counterpart. Meanwhile, the Grosvenor Casino app, available for both iOS and Android, enhances the mobile gaming experience, offering easy access, exclusive promotions, and a user-friendly interface. Regardless of the platform, players can expect smooth gameplay, clear graphics, and undiminished audio quality. 

Grosvenor Casino Mobile Experience Rating 


Grosvenor Casino’s mobile experience is highly commendable. The responsive design ensures players enjoy a seamless transition between devices, and the dedicated app adds an extra layer of convenience. A slight deduction is made for the occasional lag some users might experience during peak hours on the app. However, the overall mobile gaming experience at Grosvenor Casino is stellar and caters to the modern player’s needs. 

Grosvenor Casino Login

Signing up with Grosvenor Casino is a straightforward and efficient process, designed to get players into the action without unnecessary delays. Here’s a step-by-step guide: 

  • Visit the website: Navigate to Grosvenor Casino’s official website. 
  • Click on ‘Join’: This button is typically prominently displayed on the homepage. 
  • Fill in personal details: A form will appear asking for essential information like your name, date of birth, and address. Ensure all details are accurate to avoid future complications. 
  • Set up login details: Choose a unique username and a strong password. 
  • Verification process: Grosvenor Casino takes security seriously. You might be asked to provide identification documents to verify your age and address. This can include a passport, driving license, or recent utility bill. 
  • Agree to terms and conditions: Read through the casino’s terms and conditions, then tick the box to agree. 
  • Completion: Once all the steps are completed and your documents are verified, your account is ready. You can now deposit, claim bonuses, and start playing! 

The entire process is streamlined to ensure players can register and start playing in no time. The emphasis is on clarity and simplicity, making Grosvenor Casino’s sign-up process a breeze, even for beginners. 

Grosvenor Online Casino Review Conclusion  

Grosvenor Casino earns an excellent rating from our end. This is truly an exceptionally all-rounded casino and sportsbook platform, catering to players of all budgets and player preferences. The user experience is equally well-designed, with Grosvenor offering players a sleek website, mobile app, and easy-to-access customer service. For all these reasons, we feel Grosvenor Casino is definitely worth checking out during your next playing session! 

Final Rating: 82/100 

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Grosvenor Online Casino FAQs

Grosvenor Casino is owned by The Rank Group, a leading international gaming company. Established for many years, The Rank Group operates a wide range of gaming services, with Grosvenor Casino being one of its most recognised and respected brands in the casino sector.

To withdraw money from Grosvenor Casino, navigate to the cashier or banking section of your account. Select the ‘withdrawal’ option, choose your preferred payment method, and enter the amount you wish to withdraw. Follow any additional prompts, and your request will be processed. Withdrawal times vary based on the chosen method, but Grosvenor Casino aims to process withdrawals promptly. Always ensure you’ve met any bonus wagering requirements before initiating a withdrawal.

Yes, Grosvenor Casino offers a dedicated mobile app available for both iOS and Android devices. The app provides a tailored gaming experience, allowing players to access their favourite games, manage their accounts, and receive exclusive promotions directly from their mobile devices.

No – Grosvenor Casino doesn’t have a specific bonus code you need to use to sign up.

The maximum withdrawal will vary depending on the withdrawal method but hovers in the region of £10,000 per transaction. Other limits might apply.

Withdrawal times at Grosvenor Casino vary based on the chosen payment method. Typically, e-wallet withdrawals are processed within 24 hours, while credit or debit card withdrawals can take 2-5 business days. Bank transfers might take a bit longer. It’s essential to note that there might be a pending period before the withdrawal is processed.

Grosvenor Casinos’ loyalty and rewards program offers exclusive rewards, promotions, and personalised services to its members. For regular players, the enhanced benefits can add significant value, making gameplay more enjoyable and potentially more rewarding. However, the program’s worthiness largely depends on individual playing habits and preferences. Players who frequent the casino often may find it especially advantageous.

Grosvenor Casino has several fixed and ongoing promotions on its website. To get the most current information on promotions and associated promo codes, we recommend checking Grosvenor Casino’s promotions page or contacting their customer support directly.